FAQ/Contact Us

Where do you ship to/how much is shipping? 

I can ship anywhere that is accessible by Canada Post, FedEx or UPS. I offer free shipping to Canada and US for orders subtotaled $100+. Otherwise, shipping varies based on the weight of the package. Shipping prices are listed in Canadian Dollars. The flat rate shipping fee is $10-$20 in Canada and US, and $13-$60 for rest of the world. Local orders can choose free delivery on orders $35+.

Why doesn't my tracking number have any information?

Tracking notifications are sent to you when the orders are fulfilled and will require 1-3 business days to register in the carrier's systems before tracking status/information is available. Give it a few days but if there still isn't information available, reach out and I can check with the carrier for you. 

What are your candles made out of?

My candles are made out of all-natural soy wax and lead-free cotton wicks. I only use phthalate-free fragrances. I sometimes add coloured wax but these are vegan, cruelty-free and safe wax dyes! 

What's your soap base?

I mainly use two different soap bases in my soaps: shea butter and glycerin. Shea butter has a high concentration of fatty acids and vitamins that make it the perfect skin food. It is highly moisturizing and has anti-inflammatory and anti-aging properties. Glycerin soap is very gentle and is ideal for those who have dry and sensitive skin. Glycerin is also a clear soap, which I like for the variety of creative design! We've also recently introduced soaps made from goat's milk and olive oil. Both contains an abundance of minerals and vitamins that help moisturize your skin.

How do you make your soaps?

My soaps are made from melt and pour process in my kitchen. I make them in small batches of 8 bars at a time!


Do you still have a question/inquiry? Contact us! 

Email: info@saruna.ca

Phone: (877) 588-1640

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